FAQ

SHIPMENT

1. HOW HIGH ARE THE SHIPPING COSTS?

Germany - €3.99
Austria & Switzerland - €5.99
International (EU) - €7,99


2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our delivery time is 3-7 working days.
The delivery time may vary depending on the product and country.

As soon as we have shipped your package, you will receive a shipping confirmation with a tracking link via email. You can now track your shipment here.

 

product


1. PRINT & SUSTAINABILITY

Our products are produced using a highly efficient "Kornit" printer, which uses a fixing liquid to provide the best conditions for a long-lasting product . A water-based substrate and an environmentally friendly ink avoid chemical substances and strengthen the idea of ​​sustainability .

 

return


1. WHAT IS MY RETURN POLICY?

You have the right within 14 days after receipt of the goods to return the items without giving a reason.
We only accept returns for new and unworn goods.

If your goods show a defect or an item is missing, this must be reported in advance. Otherwise there is no guarantee that the full purchase price can be refunded.

If your right of return of 14 days has been exceeded and we have not previously confirmed an extended right of return, your return will be sent back to you automatically.


2. HOW CAN I RETURN ITEMS?

You have 14 days after taking possession of the goods to cancel your order.

Please note that we cannot cover the costs of the return. We ask you to pack the products securely so that they cannot be damaged during shipping.

Further information can be found under: Cancellation policy

3. CAN I RETURN SEVERAL PACKAGES IN ONE PACKAGE?

You can also place different orders together returned in one package.

Please make sure that all clothing is in the package and that all items are listed on the attached note.

4. HAVE YOU RECEIVED MY RETURN YET?

We do not send an acknowledgment of receipt after receiving your return.
As soon as we receive your return processed you will receive a notification.
As a rule, we need a maximum of 10 days to process your return.
After larger sales campaigns, the processing time may be slightly longer.
It is best to keep your postal receipt as proof until the refund has been made.

Order


1. MY ORDER IS DEFECTIVE, INCORRECT OR INCOMPLETE.

In the event of a complaint, please contact us by email (info@heavy-wear.de).

Should you If you have received the wrong item of clothing , please send us a photo of your entire order.

Should you If you have received a defective garment , please send us photos showing the entire garment and the defect.

Should your order incomplete please also contact us by email (info@heavy-wear.de).

Don't forget to include your order number.


2. I DID NOT RECEIVE AN ORDER CONFIRMATION.

Please also check your spam folder if there is no email from us in your inbox.

If you still haven't received an order confirmation after 24 hours, please contact customer service (info@heavy-wear.de).


3. CAN I CANCEL OR CHANGE MY ORDER?

One cancellation Your order is of course possible. We can only cancel this as long as it has not yet gone into production.

changes in the order: Unfortunately, an order that has already been placed can no longer be changed.

If you forgot to put an item in your shopping cart, you are welcome to place a new order. However, we can also cancel the entire order so that you can place it again.


4. CAN I CHANGE MY DELIVERY ADDRESS SUBSEQUENTLY?

Should your order still not been sent, we can change your delivery address.

Please contact our customer service, who is available for you. (info@heavy-wear.de).

 

Availability


1. WILL SOLD OUT CLOTHES BE AVAILABLE AGAIN?

Unfortunately, we cannot give an exact date for this, as many different factors play a role in this.

Usually it takes time 4-6 weeks until clothes are back online.

 

payment


1. HOW SECURE IS ONLINE PAYMENT?

When it comes to payment transactions, we attach great importance to your security.

Of course, your details will only be transmitted in encrypted form so that third parties cannot read them. Your credit card payment is processed by a specially security-certified partner.